Frequently Asked Questions (FAQ)
Online shopping:
1. How can I place an order?
- Visit our website [www.arame.eu].
- Browse the collection and add the desired items to your shopping cart.
- Follow the instructions at checkout to complete your order.
2. How do I find the right clothing size?
- Information regarding the model's size and fit can be found on the product page under the heading "Product Details".
3. What payment options do you offer?
- You can pay by prepayment, direct debit, PayPal or credit card (Visa, Mastercard, American Express).
Shipment:
4. How is the shipment handled?
- Standard delivery is via DHL and is ready for dispatch within 5 working days.
- Shipping costs are displayed at checkout.
5. Do you ship internationally?
- We currently deliver within the EU. International deliveries are not available.
Returns:
6. Can I return my order?
- Yes, you have a 14-day right of withdrawal. Information on returns can be found in our terms and conditions .
7. How does product exchange work?
- Exchanges are accepted within 14 days of receiving the goods. Further information can be found in the terms and conditions .
My account:
8. How do I create a customer account?
- Click on "Log in" in the top right corner of the website and follow the instructions to register.
9. How can I view my order history?
- Log in to your customer account and go to the "My Orders" section.
10. How do I change my personal information?
- In your customer account, you can update your personal information under "My Profile".
11. Advantages of registering for a customer account:
- Save billing and shipping addresses for a faster ordering process.
- Manage your order history and track the status of your orders.
- Stay up-to-date with the latest news on new collections by subscribing to our newsletter.
